Terms of Service

Your Agreement with Us

When you visit forwoder® or complete a purchase, you are actively engaging with our Service and confirming that you have read, understood, and accepted these binding terms. This agreement is not just for customers; it covers all users, including browsers, vendors, and content contributors. The full Terms of Service include all additional policies that are linked within this page. If any part of this agreement is unacceptable to you, your only recourse is to stop using the website and its services immediately.

Your Responsibilities When Using the Site

First, a fundamental requirement: you must be at least the age of majority in your state or province of residence to use this site. If you meet that threshold, you are permitted to allow your minor dependents to use the site under your supervision. Your presence here also comes with a commitment to lawful behavior. You are responsible for ensuring your use of our products does not violate any laws in your jurisdiction, including copyright regulations. Transmitting destructive code, such as worms or viruses, is strictly forbidden. A failure to uphold these basic rules will result in the immediate termination of your access to our Services.

Your Account and Order Responsibilities

For every transaction you make with us, you are responsible for providing purchase and account information that is current, complete, and accurate. This duty extends to promptly updating your account details—specifically your email address, credit card numbers, and their expiration dates—so that we can successfully process your transactions and reach you if necessary. For more details on how products can be returned, please see our Returns Policy.

What You Can't Do

Beyond the general rules, there are specific activities that are absolutely prohibited on our site. Engaging in any of the following will lead to a termination of your access:

• Pursuing any unlawful purpose or soliciting others to do so.
• Violating any international, federal, provincial, state, or local regulations, rules, laws, or ordinances.
• Infringing upon or violating our intellectual property rights or the rights of others.
• Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
• Submitting false or misleading information.
• Uploading or transmitting viruses or any other type of malicious code that could impact the functionality of the Service, any related website, or the Internet.
• Collecting or tracking the personal information of others.
• Spamming, phishing, pharming, pretexting, spidering, crawling, or scraping.
• Using the site for any obscene or immoral purpose.
• Interfering with or circumventing the security features of the Service, any related website, or the Internet.

Your Content and Submissions

Any material you send to us, whether it’s a contest entry we requested or an unsolicited idea, suggestion, or other creative content, becomes something we can use without restriction. We are under no obligation to treat your submissions as confidential, to offer compensation for them, or even to provide a response. We may, at our sole discretion, monitor, edit, or remove any content that we find objectionable or that violates any party’s intellectual property or these Terms.

You are fully responsible for the comments you make and their accuracy. Your comments must not violate any third-party rights, including copyright, trademark, privacy, or other proprietary rights. They must also be free of libelous, abusive, or obscene material, and any computer virus or malware. You are not allowed to use a false email address, impersonate someone else, or otherwise mislead us or others about the origin of any comments.

Our Rights and Responsibilities

Our online store is hosted by Shopify Inc., which provides the e-commerce platform. We have the authority to refuse service to anyone for any reason at any time, and we can also refuse any order you place. In our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions can apply to orders placed under the same customer account, the same credit card, or using the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you using the contact information you provided at the time of purchase. We may also limit or prohibit orders that, in our judgment, appear to be from dealers, resellers, or distributors.

Your non-credit card content may be transferred unencrypted over various networks and could be changed to conform to technical requirements. Credit card information, however, is always encrypted during transfer over networks. You are not permitted to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

Our Product and Service Disclaimers

Some products or services may be available exclusively online with limited quantities, and they are subject to return or exchange only according to our Return Policy. While we strive to display product colors and images as accurately as possible, we cannot guarantee that your monitor's display will be precise. All product descriptions and pricing are subject to change at any time without notice. We may limit the sales of our products or services to any person, geographic region, or jurisdiction on a case-by-case basis, and we may discontinue any product at any time. Any offer made on this site is void where prohibited.

We do not guarantee that the quality of any products, services, information, or other material you purchase or obtain will meet your expectations, or that any errors in the Service will be corrected.

We are not responsible if information on this site is not accurate, complete, or current. The material is provided for general information only and should not be the sole basis for decision-making. Any reliance on the material is at your own risk. The site may contain historical information, which is not current and is provided for your reference only. We may modify the contents of this site at any time, but we have no obligation to update any information. It is your responsibility to monitor changes to our site.

Occasionally, there may be information on our site or in the Service containing typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We may correct any errors, inaccuracies, or omissions, and change or update information or cancel orders at any time without prior notice, even after you have submitted your order. We have no obligation to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by law.

Third-Party Interactions

We may provide you with access to third-party tools, which we neither monitor nor control. You acknowledge that such tools are provided "as is" and "as available" without any warranties, representations, or conditions, and without endorsement. We have no liability arising from your use of optional third-party tools. Your use of any optional tools offered through the site is entirely at your own risk and discretion, and you should ensure you are familiar with and approve of the terms provided by the relevant third-party provider.

Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of these third-party materials or websites, and we do not warrant and will not have any liability for them. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third-party's policies and practices carefully before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Legal Boundaries and Liabilities

Your submission of personal information through the store is governed by our Privacy Policy. The Service and all products and services delivered to you through it are provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee that your use of the service will be uninterrupted, timely, secure, or error-free, or that the results obtained will be accurate or reliable. You agree that we may remove the service for indefinite periods of time or cancel it at any time, without notice to you. Your use of, or inability to use, the service is at your sole risk.

We are not liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the service or any products procured using the service. This limitation applies even if we were advised of the possibility of such damages. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless this site and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service, the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Ending Our Agreement

These Terms of Service are effective unless and until terminated by either you or us. You may terminate them at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If, in our sole judgment, you fail to comply with any term or provision of these Terms, we may also terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services (or any part thereof). The obligations and liabilities incurred by both parties prior to the termination date will survive the termination of this agreement for all purposes.

Final Provisions and Contact

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written. The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party. If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed, without affecting the validity and enforceability of any other remaining provisions.

We may update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the UK. Questions about the Terms of Service should be sent to us at support@forwoder.com.

A final note on returns: No restocking fee is charged to consumers for the return of a product.