Our Global Sourcing Model
Forwoder™ primarily sources products from overseas suppliers. This operational choice directly influences every stage of the shipping process. Recognizing this foundation helps clarify why timelines and responsibilities are structured as they are.
Because the journey begins abroad, multiple logistical steps occur between a supplier and your address. International shipping inherently involves variables that can extend the time needed, even when all parties are working efficiently.
Your Responsibilities at Checkout
Providing a complete and accurate delivery address is essential. If a package cannot be delivered due to an incorrect address entered during checkout, the resulting loss is not something BERESPONSIBLED™ can assume. The financial consequence of a misdirected shipment rests with you.
Our Single Shipping Commitment
BERESPONSIBLED™ covers the cost of shipping in one specific situation: when an item you receive is damaged and a replacement must be sent. In that case, we arrange and pay for the shipment of the replacement item. No other scenario—such as a standard return or a change of mind—triggers this coverage.
When You Handle the Cost
Choosing to return an item means you are responsible for the return shipping charges. The original shipping fees paid at checkout are not refundable. If a refund is issued, the cost of return shipping will be deducted from the total amount you receive back.
The 5-Day Window for Problems
For situations involving damaged items or packages that go missing in transit, a resolution is possible only if we receive proof of the issue within 5 days of delivery. This timeframe is strict. Inspect your order as soon as it arrives and send the required evidence to Forwoder. Without timely documentation, we cannot proceed with any remedy.
What to Expect with Timelines
Standard delivery typically takes 2-7 days, while the overall shipping time is generally 7-15 days. These estimates can be affected by customs authorities, who may hold a shipment for inspection and cause delays beyond the usual windows.